Shipping policy

COZY PAWS — International Shipping Policy

Shipping Destinations

We offer international shipping to the countries and regions available at checkout. Availability depends on carrier coverage and applicable shipping restrictions. If your destination is unavailable at checkout, please contact us before placing an order.

Order Processing

Orders are normally prepared and dispatched within 3 business days after we receive your order and payment confirmation.

Processing includes preparing, packing, and handing your order to the shipping carrier. Creating a shipping label does not mean that the carrier has received your package.

Business days are Monday through Friday, excluding applicable public holidays. Processing starts on the next business day after your order is confirmed.

Estimated Delivery Times

Our standard estimated timeline is:

• Order processing: up to 3 business days.
• Shipping transit: approximately 9 business days after dispatch.
• Total estimated delivery: approximately 12 business days after order confirmation.

These are estimates, not guaranteed delivery dates. Transit times can vary by destination, customs clearance, carrier availability, and local holidays. Any different delivery estimate shown for your destination at checkout will apply to your order.

These estimates do not limit your rights concerning late delivery under applicable law.

Shipping Charges

Shipping charges, including any qualifying free-shipping offer, are displayed at checkout before you complete your purchase.

Free shipping, when offered, applies to delivery charges only and does not automatically include import duties or taxes unless expressly stated.

Order Confirmation and Tracking

You will receive an order confirmation using the contact details provided at checkout. Once your order is dispatched, we will provide a shipping update and tracking information when available.

Tracking may take time to update after the carrier receives the package. If you have questions about your shipment, contact cozypaws0514@gmail.com with your order number.

Customs, Duties, and Import Taxes

International shipments may be subject to customs procedures, import duties, taxes, or carrier clearance fees.

Amounts collected by us will be identified at checkout. Where additional import charges may be payable on arrival, we will disclose this before purchase. Customers are responsible for those charges only where properly disclosed and permitted by applicable law.

Customs clearance may affect delivery times. This does not remove our obligations or your statutory rights.

Shipping and Delivery Delays

If we cannot dispatch your order within the stated processing period, we will notify you, provide a revised dispatch estimate when available, and offer the option to accept the delay or cancel the unshipped order for a full refund. We will obtain consent where required by law.

If your order has shipped but has not arrived within the applicable estimated delivery period, please contact us so we can investigate with the carrier.

Where applicable law gives you the right to set an additional delivery deadline, cancel because of late delivery, or receive a refund, we will honor those rights. Carrier or customs delays do not automatically eliminate your entitlement to a remedy.

Incorrect Addresses and Failed Delivery

Please check your delivery address carefully before completing your order. If you notice an error, contact us immediately. We will try to update it, but changes may not be possible after dispatch.

If a package is returned because of an incorrect address supplied by the customer or an uncollected delivery, we will contact you to discuss reshipment or any available refund. Any additional charge must be lawful and explained before you agree to it.

If we or our shipping partners caused the error, we will arrange an appropriate correction at no additional cost to you.

Lost, Missing, or Damaged Packages

If your package appears lost, arrives damaged, or is marked delivered but cannot be located, contact cozypaws0514@gmail.com promptly.

We will investigate with the carrier and provide an appropriate resolution, including replacement or refund where required. A tracking status showing “delivered” will not automatically result in a denied claim.

If possible, keep the packaging and provide photos of any damage to help with the investigation. This request does not limit your statutory rights.

Cancellations and Returns

If you wish to cancel before dispatch, contact us as soon as possible. Once dispatched, we may be unable to stop the shipment; applicable cancellation and return rights remain available.

Our voluntary 15-day return window begins when you receive your item, not when you place the order. Please see our Return & Refund Policy for details. This window does not limit mandatory rights concerning non-delivery, defects, or statutory cancellation.

Consumer Rights

Nothing in this policy excludes or restricts rights that cannot legally be excluded. If applicable consumer law provides greater protection, that protection takes priority.

Contact

For shipping and delivery questions, contact:

COZY PAWS
cozypaws0514@gmail.com